TERMS AND CONDITIONS

Welcome to Leufit (the “Platform”), an e-commerce platform operated by Leufit Healthtech Solutions LLP. LLP registered office is located at plot 52, Natural State, Bhatagaon Raipur, chhattisgarh 492001. In accordance with the provisions of Rule 4 of the Information Technology (Reasonable security practises and procedures and sensitive personal data or information) Rules, 2011 that mandate publishing the Rules and Regulations, Privacy Policy, and Terms and Conditions for access or usage of Platform through Leufit Mobile Application, this document is an electronic record under the terms of the Information Technology Act, 2000. AGREEMENT TO TERMS User Agreement: With regard to User access to and use of the Leufit Mobile Application, these Terms and Conditions represent a legally enforceable agreement formed between two parties Leufit LLP and Leufit User. Leufit users acknowledge and concur that, in accordance with the terms of this Agreement, the Leufit Partner shall be entitled to supply the Services to User. By using the Mobile Application, the User certifies that they have read, comprehended, and agree to be bound by all of the Terms and Conditions. Users are explicitly forbidden from using the mobile application and must immediately stop using it if they disagree with any or all of these terms and conditions. Changes to Terms & Conditions The Mobile Application may occasionally post additional terms and conditions or documents, and those are hereby expressly incorporated herein by reference. These Terms and Conditions are subject to change or modification at any time and for any cause, in our sole discretion. The “Last updated” date of these Terms and Conditions will be updated to notify users of any updates, and users hereby renounce any claim to prior written notice of any such changes. It is the user’s obligation to examine these Terms and Conditions on a regular basis in order to be aware of any revisions. By continuing to use the Mobile Application or any of the Services after the date such amended Terms and Conditions become effective, User will be subject to, and will be deemed to have been made aware of, and to have accepted, any changes in the revised Terms and Conditions.The information on the mobile application is not meant to be shared with or used by any person or organisation in any nation or jurisdiction where doing so would be against the law or a rule, or where doing so would require us to register there. As a result, anybody who chooses to use the Mobile Application from another area does so at their own free will and is solely responsible for adhering to local laws, if and to the extent that such laws are relevant.

ELIGIBILITY

To enrol with a trainer/instructor on the Platform, a Leufit user must be at least 18 years old. Users who are under the age of 18 (referred to as “Minors”) are only permitted to use our Services with the approval and supervision of a parent or legal guardian. No one under these age restrictions is allowed to utilise our services, give Leufit any personal information, or use the services in any other way (e.g., a name, address, telephone number, or email address). If the user is a juvenile and wants to use Our Services, their legal guardian or parents, who have accepted these Terms, must consent. When a minor makes use of the Application Services, it is presumed that he or she has secured the legal guardian’s or parents’ permission and that they have made the usage possible. The Leufit disclaims all liability for any damage that results from someone, including a juvenile, registering for the offered services and then abusing any of Our applications or Services in any way. By utilising the Services, the User represents and warrants that all information given by You is true, correct, and complete, and that the Minor using the Application has gotten parental or guardian consent (in case of minors). If it is determined that a user is younger than 18 (eighteen) years old, that a parent or legal guardian has not given consent for the user to use the Services, or that any information provided by the user is untrue, The Leufit reserves the right to terminate the user’s account and/or refuse to grant the user access to the Services. Users accept that it is not the duty of Leufit to make sure they meet the aforementioned eligibility requirements. User shall be solely responsible for ensuring that User complies with the Requirement. Before submitting any information about themselves, their parents, or other family members on the mobile application, anyone under the age of 18 (eighteen) should get their parents’ or legal guardians’ permission.

HEALTH POSITION

Leufit does not render expert medical assistance or advice. The services offered by the trainer/instructor or made accessible on the mobile application do not constitute medical advice or opinion, and they should not be construed as such. Consult a doctor right away if a user believes they are experiencing a medical emergency. The user agrees to hold the Leufit and trainer/instructors listed on the app blameless for any illnesses, injuries, or other conditions that may arise as a result of the user’s training sessions. The coach’s and training specialist’s nutrition and exercise programmes, which are made available on Leufit, are not intended to manage or treat any medical conditions. Always speak with your doctor before making any changes to your diet or starting a new exercise or nutrition programme. User recognises that by using the Leufit, they are accepting to its conditions, and that failure to adhere to the structured nutrition plan’s recommendations in full and on a regular basis won’t result in 100% success. As the leufit partner may have promised and it’s not the liability of leufit in such cases.

USER PORTRAYAL

By using the Mobile Application/Website, user portraits and confirms that: User registration is necessary for the mobile application.The user agrees to keep their password private and accepts responsibility for any and all uses of their account and password.All information submitted by the user will be truthful, accurate, up-to-date, and comprehensive. When necessary, User will quickly update registration information and preserve the accuracy of such information.User agrees to these Terms and Conditions, has the legal capacity, and is not a minor in the country in which User resides. The user will not use automated or non-human ways to access the mobile application.If Leufit determines that a user’s username is incorrect, offensive, or otherwise objectionable, it reserves the right to change, reclaim, or erase it.User’s use of the mobile application won’t contravene any applicable laws or regulations. User won’t use the mobile application for any unauthorised or unlawful purposes.

REGISTRATION

Leufit Partners might be written as trainers/instructors, gym/studios and or other fitness experts listed on the platform who are going to provide services. Note:All the trainers/instructors listed on the platform are freelancers and not employees of Leufit ·The user is engaging the Leufit for obtaining various services provided by the Leufit partners. ·The user might get a discount on their first time subscription for any services to trainers/gym/studio. But at the time of renewal the full amount has to be paid by the user. ·The user will get 1 day of free trial for personal training at home or gym/studio. Allowing max 2 trainers free trial per user without paying any amount for PT(personal training) fee in the gym/studio, given that the user has paid for its membership or is already a member of that gym/studio. ·The user agrees to inform Leufit and its partners of any and all medical conditions, or otherwise, that may affect the User’s ability to participate in Training Sessions. ·The user will select leufit partner on their own. Leufit will only suggest the user; if the user clicks the option “let us help you find a trainer section”. The user is free to select the trainer on their own and compare them and select. The user may request a new trainer and the Leufit will make every effort to accommodate after confirmation. ·If the user’s personal training subscription is longer than their gym’s/studio membership or gets over before the personal training subscription then they will have to renew the membership to continue taking personal training services at the facility. ·If multiple users are joining the gym, studio, and or taking services from leufit partners then it will be required to provide info about the other members during checkout and during the subscription of services the members who are taking services, they can’t be replaced/substituted and or changed until the service period is over.If users try to do so leufit trainer can refuse to provide services. ·Users must know the membership rules and regulations for that leufit gym/studio at the time of joining gym/studio or availing any other service at gym/studio. Session Booking- You can search leufit partners/trainers by filtering through different training modes such as home/society, Gym/Studios & Virtual. Home/Society- In this mode leufit partners will come to place of your choice given that it is the same as locality in which the trainer is available, if the location provided during checkout is different or out of locality for the leufit partner he can refuse to provide services even after being paid for, you will be eligible to get a refund or replacement in such case.In case the leufit partner is out of locality of user then user can’t directly book by paying for the service but they can send request for that leufit partner’s services, if leufit partner agrees to provide sessions then they will accept and user can pay for the sessions and start taking their services or leufit partner will either reject their request and user can either select another leufit partner request or contact leufit at “let us help you find a trainer” section on the platform. Gym/Studio- In this mode leufit partners will come to your selected choice of gym/studio to train you and in this case you will have to pay for gym’s membership if not already a member and trainer’s personal training fee. Check out the refund and replacement section for details regarding this mode of training.

Virtual

In this mode leufit partners/trainers will provide video call classes/training to you or other members you have paid for through any medium of video call chosen by either you or leufit partner. Even after the leufit partner is available and is being paid for by the user for their services it is possible that sometimes due to unforeseen reasons leufit partners may not be able to provide services. In such cases users can ask for refund which will be transferred in to user’s bank account(from the option available on the platform) or replacement assistance from leufit through replace my trainer feature on the app or by directly contacting on support@leufit.com or the company’s customer care number

Free Trial

·Users can ask for a free trial on the leufit partner/trainer’s profile if it’s visible on their profile. ·Users can take a free trial from a maximum of two trainers on leufit. ·Once a free trial request has been sent to that trainer it will have to be confirmed from that trainer before they provide free trial. ·If a user wishes to take a free trial session from a trainer at any gym they must either first pay for that gym’s membership or already must be that gym’s member. ·Users can’t take a free trial from a trainer whose referral code they used to sign up on the platform. ·Users can’t take a free trial from a trainer for whom they had a paid session in the past on the leufit app. ·It’s not allowed for the user to make different user ids to take free trial for the same trainer if found so their id will be terminated from the platform and permanently blocked from the use of the platform. ·Free trial sessions will be executed in the same way as paid sessions kindly refer to the session execution section for more information. ·Users can take only 1 session per free trial. ·Users can’t take a free trial twice from the same trainer/instructor.

Session Execution

Sessions missed by the leufit partner will be extended by the number of sessions missed and the sessions missed by the user will not be extendable. ·User will have to provide the OTP to the trainer/instructor before the start of the session to mark the attendance of that session. ·Sessions will not be available on Sundays, though if the trainer/instructor agrees to do so then they can provide training on Sundays by entering OTP provided by the user and marking that session’s attendance. It is the right of the trainer/instructor to refuse to provide sessions on Sundays if they want and the user shouldn’t force. ·Sessions will be in 2 forms Regular and Alternate ·Regular sessions will be back-to-back sessions in a week every day they can be either 5 times or 6 times a week or any other, its required by the user to check this in leufit partner’s profile before booking. User can’t take multiple sessions in a day. ·Alternate sessions will be either Monday, Wednesday, Friday or Tuesday, Thursday, and Saturday. Users can’t force leufit partners to take sessions on off days. ·Time alloted for each session is 45-60 minutes , if the trainer/instructor is late for more than half an hour without informing, then the user can refuse to provide otp for that day’s session. If the trainer/instructor is getting late more often, then the user has the right to replace that trainer/instructor. ·Users can’t force trainers/instructors to take sessions at any other time slots other than what they have paid for, it’s up to the trainer/instructor and user’s understanding in such cases. ·If the user is getting late for the session then the trainer/instructor has the right to only provide services as per time slot and it will be the user’s responsibility in such cases and they will be required to provide otp for starting the session to the trainer/instructor. ·After the number of sessions are completed in the trainer/instructor time slot for a particular user, that time slot for that trainer/instructor will again be available on the platform to be booked by another user if not renewed before entering the last session. ·If the user books a trainer/instructor without paying on the leufit app then leufit will not take any responsibility for any services or benefits which were being provided to the user by the platform, nor that trainer/instructor will be treated as leufit’s trainer in such scenarios. ·Leufit trainer or leufit instructor bookings can only be made for the next day, with the requirement that there be a minimum 12-hour gap between the moment of payment and the time slot of training.

CANCELLATION, REFUND, AND REPLACEMENT

After the user has paid a fee for any leufit trainer/instructor, he can ask for a 100% refund, after taking the first session from that leufit trainer/instructor within 24 hours. If the user has missed the first session, they may cancel their membership up to 24 hours, before taking the second session, if they miss any more sessions due to user’s absence then they can only ask for a replacement for that leufit trainer/instructor. ·Users may cancel their gym memberships up to 48 hours from the time and date they originally signed up, excluding Sundays if the gym is closed on Sundays. .If the leufit trainer/instructor is on leave and the user hasn’t taken even a single session then the user can ask for refund up until 24 hrs after taking the first session from leufit trainer/instructor whenever they provide their first session to the user. .Users can’t ask for a refund for leufit trainer/instructor if they’ve renewed that leufit trainer/instructor’s services before. ·If the user has cancelled their leufit gym/studio membership within 48 hours, then the trainer/instructor’s fee will have to be cancelled separately. ·The refund amount will be credited to the user’s bank account within the next 7-15 business days. The refund must be served to the user`s provided bank account. If the user has crossed the refund period with leufit trainer/instructor then the user can only replace the existing freelance trainer/instructor with others available on the platform, the remaining number of sessions will be then provided by the new leufit trainer/instructor. If a user is not able to find a replacement on the app then they can ask leufit for assistance for the same but leufit cannot guarantee to provide replacement and the user will have to take service from the existing freelance trainer until they or leufit finds a suitable replacement for them. Replacement of freelance trainers on the leufit app will be done only for the remaining number of sessions from their existing freelance trainer. If the price of the new leufit trainer/instructor is less than the previous leufit trainer/instructor then the money left after deducting price for old trainer with new for the remaining sessions will be transferred to user’s provided bank account and if the the new trainer/instructor’s price is higher than the extra money to be paid for remaining session will have to be paid by the user. If user is unable to find a good replacement then they can contact leufit support team for assistance. Miscellaneous Provisions- 1.In case of malfunctioning of the app, users have to cooperate with leufit. 2.Certification explanation- All freelance trainers on leufit app are certified but not limited to certification from academics courses, certifications can also come from certifications of workshops, activity participation in their field, and other types of certifications as well. 3.We try our best to verify the certificates of our leufit partners if some leufit partners have fake certifications on his profile we will take strict action against them and terminate them immediately from the platform, but leufit does not take responsibility for these actions and users can’t file any legal complaint against leufit in such instances but leufit will help user replace that trainer/instructor and provide refund money in user’s bank account if user demands. 4.In case user takes any additional services from the leufit partner/trainer/gyms then they will be responsible for paying extra for those services either through the platform or directly to them, but if leufit partner tries to charge extra money for the same services the user has paid for on the platform then the user can contact leufit. 5.If a user is booking sessions for multiple members on the platform then they will be required to provide accurate information about them during checkout and after the session has started they can’t change or shift the services from the initial group members to any other member and the freelance trainer has the right to refuse providing services in such cases.

LEGAL ACTIONS

Leufit users acknowledge and agree that they could be held liable for harms caused to other users or third parties as a result of comments, information, feedback, or other content posted or made available on the services that could be construed as unlawful or that could otherwise give rise to legal action. Any damages of any kind resulting from or connected to any defamatory or any actionable claim secured under Section 79 of the Information Technology Amendment Act of 2008 shall not be the legal responsibility of leufit or subject Leufit to any liability. Users guarantee that they won’t take any actions that disrupt or interfere with the services. The user is not permitted to use hacking, password-cracking, or any other illegal methods to gain unauthorised access to any aspect or feature of the services, any other system, or through the platform. If this occurs, either Leufit or a Leufit Partner must take legal action against the user. THIRD PARTY SERVICES The platform may include Services, content, documents and information owned by, licensed to, or otherwise made available by, a third party and contain links to third party services. User understand and acknowledge that third party services are the sole responsibility of the third party that created or provided it and that use of such third party services is solely at user`s own risk.

ANTI HARASSMENT POLICY

Leufit does not tolerate harassment. Leufit want people to feel safe to engage and connect with their community. Our harassment policy applies to both public and private individuals because we want to prevent unwanted or malicious contact on the platform. Context and intent matter, and Leufit allow people to share posts if it is clear that something was shared in order to condemn or draw attention to harassment. In addition to reporting such behaviour and content, Leufit encourage people to use tools available on Mobile Application to help protect against it. Anyone found in violation of this Harassment Policy will be banned immediately from the Leufit community and the users Leufit Account will be terminated. Even though we are very strict about such behaviour with our partners, if a user believes they must take legal action against a leufit partner, they should first inform leufit, either through written or verbal communication. Leufit does not accept responsibility for any misconduct or wrongdoing by any form by leufit partners. USER GENERATED CONTRIBUTIONS Leufit user have the Mobile Application which may invite Leufit user to chat, contribute to, or participate in online forums, and other functionality, and may provide user with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Mobile Application, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material (collectively, “Contributions”). Contributions may be viewable by other users of the Mobile Application and through third-party Websites. As such, any Contributions you transmit may be treated as non-confidential and nonproprietary.Except as otherwise provided in our Privacy Policy all Public Forum communications are public and not private communications. Users are, and shall remain, solely responsible for the User Content that you upload, submit, post, transmit, communicate, share or exchange by means of any Public Forum and for the consequences of submitting or posting the same.

GUIDELINES FOR REVIEWS

Leufit may offer its users options to publish reviews or ratings on the mobile application. When writing a review and following the regulations, you must fulfil the following criteria: Users should be familiar with the person or thing being reviewed personally. No hateful, abusive, or racially harmful language should be used in user evaluations. User reviews shouldn’t make any disparaging remarks about someone’s disability, marital status, sexual orientation, race, gender, or country origin. There should be no mention of unlawful activities in user reviews. If a user posts a poor review, they shouldn’t be connected to their rivals. The user shouldn’t draw any conclusions about the morality of behaviour. No fraudulent or misleading statements may be posted by users.User may not organise a campaign encouraging others to post reviews, whether positive or negative. Leufit has the right to approve, reject, or remove reviews. Even if someone finds reviews unpleasant or false, Leufit are under no obligation to screen or remove them. Leufit does not endorse reviews, and they may not reflect our views or the views of any of our partners or affiliates. Leufit disclaims all responsibility for reviews, as well as any claims, obligations, or losses arising from reviews. By submitting a review, you hereby give us the right and licence to use all reviews-related data in any way, including but not limited to reproduction, modification, display, performance and/or distribution. This right and licence is perpetual, non-exclusive, worldwide, royalty-free, fully paid, assignable, and sublicensable. MOBILE APPLICATION LICENCE Use Licence Leufit gives a mobile application for use, then leufit grants a revocable, nonexclusive, non-transferable, limited right to install and use the mobile application on wireless electronic devices owned or controlled by User, and to access and use the mobile application on such devices strictly in accordance with the terms and conditions of this mobile application licence contained in these Terms and Conditions. User shall not: ·try to determine the application’s source code by decompiling, reverse engineering, disassembling, or decrypting it; ·break any laws, rules, or ordinances that may be in force in connection with your access to or use of the programme ·create any modification, adaptation, improvement, enhancement, translation, or derivative work from the application; ·eliminate, modify, or conceal any proprietary notice—such as a copyright or trademark notice—posted by us or the application’s licensors; ·utilise the application for any commercial venture, revenue-generating activity, or any activity for which it was not created or intended; make the application available over a network or other environmental permitting access or use by multiple devices or users at the same time; ·use the application to send automated queries to any website or to send any unsolicited commercial e-mail; ·use any proprietary information or any of our interfaces or our other intellectual property in the design, development, manufacture, licencing, or distribution of any applications, accessories, or other products that are directly or indirectly competitive with or in any way a substitute for the application Apple and Android Devices The following terms apply when User use a mobile application obtained from either the Apple App Store or Google Play Store (each an “App Distributor”) to access the Mobile Application: According to the terms and conditions of this mobile application, Leufit is responsible for providing any maintenance and support services with respect to the mobile application. The licence granted to User for our mobile application is restricted to a non-transferable licence to use the application on a device that utilises the Apple iOS or Android operating systems, as appropriate. You may contact the relevant App Distributor in the event that the mobile application does not meet any applicable warranty requirements. The App Distributor will respond in accordance with its terms and policies and, to the extent permitted by applicable law, may refund any amounts paid for the mobile application’s purchase, if any; however, the App Distributor will have no other warranty obligations with respect to the mobile application. User must represent and warrant that : ·The user’s location is not one of the nations excluded by the Indian government or one that it has labelled as “supporting terrorism”; ·User are not listed on any Indian government list of prohibited or restricted parties; ·When using the mobile application, the user must adhere to any applicable third-party terms of agreement, such as not breaking their wireless data service agreement if they are using a VoIP application; ·User understand and acknowledge that the App Distributors are third party beneficiaries of the terms and conditions in this mobile application licence contained in these Terms and Conditions, and that each App Distributor will have the right (and will be deemed to have accepted the right) to enforce the terms and conditions in this mobile application licence contained in these Terms and Conditions against you as a third-party beneficiary thereof. MOBILE APPLICATION MANAGEMENT Leufit reserve the right, but not the obligation, to: 1. keep an eye out for violations of these terms and conditions on the mobile application; 2 take the required legal action against anyone who, in our sole discretion, breaks the law or these terms and conditions, including without limitation reporting such a user to law enforcement authorities; 3. deny, limit access to, disable (to the extent technically possible), or otherwise take any of the aforementioned actions with respect to any User Contributions, in our sole discretion; 4. to disable or remove from the Mobile Application any files or content that are excessively large or otherwise burdensome to our systems, at our sole discretion, without restriction, notice, or liability; and 5. In general, manage the Mobile Application in a way that promotes its correct operation while safeguarding our rights and property. COPYRIGHT, TRADEMARK, AND OTHER INTELLECTUAL PROPERTY INFRINGEMENTS Leufit respects other people’s property rights. Please contact leufit as soon as possible using the contact details provided below if you believe that any content on the website or through the mobile application violates any intellectual property you own or control. The individual who posted or stored the content mentioned in the notification will receive a copy of the notification. Please be aware that if a user makes serious misrepresentations in a notification by asserting fraudulent copyright claims, you could be held accountable for damages under Indian copyright laws. Therefore, user should think about first contacting an attorney if user is unsure if content found on or linked to by the Website/Mobile Application violates user copyright. Leufit may terminate leufit user account if user repeatedly infringes the intellectual property rights of others.Freelance trainers/instructors may add transformation picture’s of their client if user feels that their pictures have been uploaded and would like them to be removed then user should first contact leufit first before seeking legal action and leufit will act accordingly and remove the user’s pictures as soon as practically possible. TERM AND TERMINATION Leufit reserve the right, without limiting any other provision of these terms and conditions, To, in our sole discretion and without notice or liability, deny access to and use of the Website/Mobile Application to any person for any reason or for no reason, including without limitation for breach of any representation, warranty, Leufit may, at any time, without notice, terminate users use or participation in the website and mobile application or delete users account and any content or information user posted. In the event that Leufit terminates or suspends a user’s account for any reason, the user is forbidden from signing up for a new account using their old username, a fictitious or borrowed identity, or the name of any third party, even if the user may be acting on behalf of the third party. Leufit reserves the right to pursue appropriate legal action, including without limitation seeking civil, criminal, and injunctive redress, in addition to deleting or suspending your account.

MODIFICATIONS AND INTERRUPTIONS

Leufit reserve the right to change, modify, or remove the contents of the Website/Mobile Application at any time or for any reason at our sole discretion without notice. However, Leufit have no obligation to update any information on our Website/Mobile Application. Leufit also reserve the right to modify or discontinue all or part of the Website/Mobile Application without notice at any time. Leufit will not be liable to any user or any third party for any modification, price change, suspension, or discontinuance of the Website/Mobile Application. Leufit makes no promises regarding the Website or Mobile Application’s continuous accessibility. The Website/Mobile Application may be subject to disruptions, delays, or mistakes due to hardware, software, or other issues or the need for maintenance. The Website/Mobile Application may be changed, revised, updated, suspended, discontinued, or otherwise modified at any time and for any reason without prior notification to the user. User acknowledges and agrees that leufit shall not be liable for any loss, damage, or annoyance resulting from user’s inability to access or use the website or mobile application during any outage or termination of the website or mobile application. Nothing in these Terms and Conditions will be construed to obligate us to maintain and support the Website/Mobile Application or to supply any corrections, updates, or releases in connection therewith.

Governing Law and Jurisdiction:

These terms and conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these terms and conditions, including any question regarding their existence, validity or termination, shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996. The seat and venue of the arbitration shall be in Delhi, India. The language of the arbitration shall be English/Hindi.